Hard or Software, helping wherever I can!



Robin "Jack0r" Hielscher
male (in a relationship)
NRW, Germany

IT specialist
"system integration"

Author and Creator of
the Helping Squad

Gaming Box

32" LG 32GN600
24" ASUS VN247N

AMD Ryzen 7 2700
Asus TUF B450M-PLUS Gaming
32GB G.Skill F4-3000C16-8GISB
Nvidia GeForce RTX 2070
Corsair 100R Silent

Windows 10 Pro


HyperX Cloud Stinger Core Wireless 7.1
Logitech Z-560 4.1

Logitech G603
Razer Cynosa Chroma
8bitDo SN30 Pro
XBox 360 Pad USB

Xiaomi Pocophone F1
Lenovo Legion Y540-17 Series

My Services

Hardware Support

Planning, installation, service and repair, troubleshooting and general support requests combined with Software knowledge to help you throguh all problems.

Software Support

Troubleshooting Software problems, explaining Software usage combined with Hardware knowledge from Audio Mixers over Network Equipment to Printer problems.

Text Guides

Creating user Manuals, guides or tutorials. See the Helping-Squad Homepage or my Youtube Channel for some examples and be sure to contact me for more info.

Video Guides

Videos for Software and Hardware, unboxing, tests, installation, guides and tutorials. Be sure to contact me for more info. Examples can be found on my Youtube Channel.

My Skills


  • very good ability to communicate with people (and dogs)
  • self-confidence in myself and what I do
  • empathy for people and their problems
  • extended abilities to work in or lead a team
  • Ability to criticize myself and deal with conflicts
  • good self-discipline and the will to finish a job
  • wide flexibility in thinking and finding solutions


  • Extensive knowledge with Linux, MacOS
    and Windows Operating Systems
  • Vast experience and knowledge in Live-Streaming
  • Good Experience with programming in
  • Advanced knowledge in networking configurations
    (Cisco, HP, Lancom)
  • Good knowledge in virtualisation
    (VMware, Hyper-V, ESXi, Docker, Virtualbox)
  • Extended Experience with Linux and Windows Server Systems
  • Good know-how in Image- and Video-Editing and recording
  • Experience with CMS and Database Systems
    (Joomla, Wordpress, MySQL, MariaDB, MSSQL)