Hard or Software, helping wherever I can!



Robin "Jack0r" Hielscher
male (in a relationship)
NRW, Germany

IT Trainee specialist
"system integration"

Author and Creator of
the Helping Squad

Gaming Box

27" LG 27MB35PH-B
22" LG W2261V

Intel Core I7-4770
Asus H87Pro
16GB Patriot DDR3
Nvidia GeForce GTX 1050 Ti
CoolerMaster HAF932

Windows 10


Logitech G933
Logitech Z-560

Logitech G105
Razer Deathadder Chroma
Razer eXactMatXcontrol
XBox 360 Pad USB

Galaxy S4
Acer Travelmate Laptop

My Services

Hardware Support

Planning, installation, service and repair, troubleshooting and general support requests combined with Software knowledge to help you throguh all problems.

Software Support

Troubleshooting Software problems, explaining Software usage combined with Hardware knowledge from Audio Mixers over Network Equipment to Printer problems.

Text Guides

Creating user Manuals, guides or tutorials. See the Helping-Squad Homepage or my Youtube Channel for some examples and be sure to contact me for more info.

Video Guides

Videos for Software and Hardware, unboxing, tests, installation, guides and tutorials. Be sure to contact me for more info. Examples can be found on my Youtube Channel.

My Skills


  • very good ability to communicate with people (and dogs)
  • self-confidence in myself and what I do
  • empathy for people and their problems
  • extended abilities to work in or lead a team
  • Ability to criticize myself and deal with conflicts
  • good self-discipline and the will to finish a job
  • wide flexibility in thinking and finding solutions


  • Extensive knowledge with Linux, MacOS
    and Windows Operating Systems
  • Vast experience and knowledge in Live-Streaming
  • Good Experience with programming in
  • Advanced knowledge in networking configurations
    (Cisco, HP, Lancom)
  • Good knowledge in virtualisation
    (VMware, Hyper-V, ESXi, Docker, Virtualbox)
  • Extended Experience with Linux and Windows Server Systems
  • Good know-how in Image- and Video-Editing and recording
  • Experience with CMS and Database Systems
    (Joomla, Wordpress, MySQL, MariaDB, MSSQL)